Reference · JourF’x · 26 Sep 2026
References
JourF’x

JourF’x:the conversationbecomes the record

Video calls produce content, but no document. JourF’x embeds the conversation in a workflow, from preparation to the filed record. This reference explains how it works, where AI helps, and what data protection and professional secrecy rules demand.

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Reference · JourF’x

JourF’x is a system for video conversations in which the documentation is created during the appointment itself: on request, an AI transcribes, summarises in real time and files the record under the right case. It serves medical assessors, law firms, public authorities, universities and companies. The professional judgement stays with people. Scalableloops supports the project with its AI implementation.

In brief
  • JourF’x covers the whole workflow: preparing the appointment, holding the conversation, filing the record.
  • Participants join with a time-limited code, with no registration and no password.
  • The AI transcribes, summarises and suggests relevant content, while responsibility stays with the person in charge.
  • Hosting in certified data centres in Frankfurt, end-to-end encryption and logged access.
Published 26 Sep 2026Nikolai Schöbel and Jeremias Burger7 min read
Nikolai SchöbelJeremias Burger

Nikolai Schöbel and Jeremias Burger

Co-founders of Scalableloops GmbH. Nikolai Schöbel leads online marketing and AI strategy, Jeremias Burger the AI architecture. Both build AI systems and train teams on them in their own agency work.

On this page
  1. Why does a video call not produce a usable record?
  2. How does JourF’x join conversation and documentation?
  3. Where does the AI take work off people’s hands?
  4. What do data protection and professional secrecy require for confidential conversations?
  5. What can other organisations learn from the project?
  6. Frequently asked questions
  7. How to bring conversation and documentation together
  8. Where the information on this page comes from
The problem

Why does a video call not produce a usable record?

Assessments, client meetings and hearings now often take place by video. The record usually comes afterwards, written by hand from notes and memory. That takes time, invites errors and is hard to verify later.

Where a conversation has legal consequences, that is not good enough. An expert report, a file note or the minutes of a hearing must be assigned to the right case, complete and traceable. Switching between a video tool, a word processor and a filing system creates gaps and breaks in the record.

Confidentiality adds another layer. In Germany, doctors, lawyers and public officials are bound by professional secrecy, and the GDPR treats health data as a special category of personal data. A generic video service with a transcription tool bolted on fits poorly with those duties.

The solution

How does JourF’x join conversation and documentation?

On its website, JourF’x describes itself explicitly as not a conventional video tool but an AI-supported workflow, from appointment preparation to completed documentation. The name combines Journal, meaning the documentation, with F’x for the effect.

Before the appointment, assistants prepare each session: master data is checked, documents are assigned and formal requirements are cleared, so assessors only see the appointments that need their expertise. During the appointment, participants join with a time-limited one-off PIN, without registration, password or installation. That is designed for older or health-impaired people as much as for witnesses or external project partners. After the appointment, the record already exists: assigned to the case, versioned and, if required, signed with a qualified electronic signature.

The system keeps roles separate. Assistants organise and prepare, assessors or lawyers focus on the substance, and administrators keep the overview.

FieldTypical conversationWhat JourF’x provides according to its website
Medicine and medical review servicesVideo-based assessmentPrepared appointments, structured summaries, signable documentation
Law and courtsHearing, client meetingControlled access by code, support with minutes and file notes
Public administrationCitizen meeting, hearingAssignment to the case reference, automatic minutes
Universities and researchOral exam, research interviewTranscription with timestamps, consent management
CompaniesProject meetingSummaries, detected tasks and decisions
AI in the project

Where does the AI take work off people’s hands?

The AI in JourF’x is an optional assistant. It transcribes the conversation, produces structured summaries in real time and suggests relevant content. According to the website, it filters out filler words and small talk and pulls out facts, diagnoses or deadlines, formatted to the conventions of each field.

A second task is background research. When a symptom or a statute comes up in conversation, JourF’x can display relevant guidelines or court decisions. In business meetings, the system detects tasks, decisions and responsibilities.

The division of labour is what counts. The website stresses in several places that responsibility stays with the assessor, legal judgement stays with people and the assessment of substance stays with the caseworker. The AI is there to relieve them. The goal: whoever leads the conversation can listen and ask follow-up questions instead of typing on the side. Our guide to using AI for meeting minutes shows how to document meetings with AI yourself.

Law

What do data protection and professional secrecy require for confidential conversations?

Professional secrecy. Section 203 of the German Criminal Code makes it an offence to disclose other people’s secrets without authorisation, among others for doctors and lawyers, and a separate paragraph covers public officials. The provision allows disclosure to persons who contribute to the professional activity, to the extent that this is necessary. If you use a service for conversation records, check how the provider is bound to confidentiality.

Special category data. Article 9 GDPR prohibits the processing of health data in principle and allows it only under listed exceptions, such as explicit consent. Where a service provider processes data on your behalf, Article 28 requires a contract that sets out the subject matter, duration, nature and purpose of the processing.

Remote hearings. Under section 128a of the German Code of Civil Procedure, an oral hearing can take place as a video hearing when parties or members of the court take part by video and audio transmission.

AI literacy. Article 4 of the EU AI Act, which since 27 July 2026 applies in amended form, requires providers and deployers to take measures that support the development of AI literacy among their staff, without having to guarantee a specific level of competence for any individual. Our guide to the AI literacy obligation under Article 4 explains the details.

JourF’x treats data protection as part of the system: hosting exclusively in ISO 27001 certified data centres in Frankfurt, end-to-end encryption, audit-proof logging of every access, role-based permissions and defined deletion periods. According to the website, the AI runs in isolation on servers in Germany. Our article on local AI for business explains why the place of processing matters for sensitive data.

Lessons

What can other organisations learn from the project?

Create the record where the information arises. Every write-up from memory costs time and accuracy. If conversations already happen digitally, the record can be produced in the same system.

Keep access simple. A code instead of an account lowers the barrier for people who use a system only once. That applies to patients, citizens and customers alike.

A person signs off. AI drafts save typing, but responsibility for the content stays with whoever led the conversation. The workflow should make that visible, for example through approval or signature. Our guide on using AI in a medical practice shows what that can look like in practice administration. For how structured evidence helps in a very different sector, see the Defence:Connect reference.

Frequently asked questions

Frequently asked questions

What is JourF’x?

JourF’x is a system for confidential video conversations in which the documentation is created during the appointment. It covers preparation, conversation and filing, and serves medicine, law, public administration, universities and companies.

Do participants have to register?

No. According to the website, participants join with a time-limited code, without registration, password or software installation.

Does the AI decide on content?

No. The AI transcribes, summarises and suggests relevant content. Professional, legal or substantive judgement stays with the person leading the conversation.

Where is the data stored?

According to the website, exclusively in ISO 27001 certified data centres in Frankfurt, with end-to-end encryption and audit-proof logging of every access.

Can doctors or lawyers use a service for conversation records?

Section 203 of the German Criminal Code allows disclosure to persons who contribute to the professional activity, to the extent necessary. Check how the provider is bound to confidentiality and sign a data processing agreement for personal data. For individual cases, ask your professional chamber or data protection officer.

Can the records be reused?

According to the website, documents are versioned, filed under the relevant case, can be signed with a qualified electronic signature and can be exported to existing systems, such as the case management software used in public administration.

Next steps

How to bring conversation and documentation together

  1. 01

    List your conversations

    Note which conversations in your organisation regularly lead to minutes, a file note or an expert report.

  2. 02

    Clarify requirements

    Check with your data protection officer which data is involved, whether professional secrecy applies and which contract you need with the provider.

  3. 03

    Test the workflow

    Try a few appointments to see whether the record is created during the conversation and who reviews and approves it. The JourF’x website offers a demo.

  4. 04

    Prepare your team

    Train your team to work with AI-generated records and to review drafts. We can help with AI training or an AI agent system tailored to your organisation.

Confidential conversations need a record you can rely on later. JourF’x creates it within the conversation itself, and the AI saves typing without taking responsibility for the content away from people.

or call: +49 151 1576 5566

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